Shop
[LINK TO YOUR ONLINE SHOP]
What we do, in detail
Four parts of the same thing: what we sell, how to order it, how it reaches you, and what happens if you change your mind.
Program 01 · Everyday products
What we sell
We list what we actually hold rather than everything a supplier offers, so an item showing as available generally is. Listings carry the size, quantity and specification, because most returns start with a description that left something out.
Ranges
[YOUR MAIN PRODUCT CATEGORIES]
Stock
Listed quantities reflect what's held.
Questions
Email us before ordering if anything is unclear.
Stage 1 · Order
Placed online, confirmed by email.
Stage 2 · Stock check
Confirmed before dispatch, not after.
Stage 3 · Payment
[YOUR ACCEPTED PAYMENT METHODS]
Stage 4 · Problems
Told promptly, refunded promptly.
Program 02 · Straightforward
Ordering
Orders are confirmed by email with what you bought and what it cost. If something turns out to be unavailable we tell you the same day and refund rather than leaving an order open indefinitely with no explanation.
Program 03 · Dispatched promptly
Delivery
We pick and pack as soon as an order is confirmed. Delivery itself is carried out by third-party carriers, so we give realistic expectations rather than promises about a courier's day — and we chase them on your behalf when something goes astray.
Dispatch
[YOUR DISPATCH CUT-OFF TIME]
Delivery times
[TYPICAL DELIVERY TIMES]
Charges
[DELIVERY CHARGES AND FREE THRESHOLD]
Tracking
Sent by email where the service includes it.
Cancelling
14 days from delivery, for most items.
Returning
[YOUR RETURNS PROCESS AND ADDRESS]
Refunds
Processed once the return is received.
Faulty goods
Separate rights, handled without quibbling.
Program 04 · Your rights, not our policy
Returns & support
Buying at a distance as a consumer gives you 14 days from delivery to cancel most orders, and separate rights if goods are faulty or not as described. Those rights exist whatever any policy says, so we'd rather state them clearly and process returns quickly.
A question before you order?
Email us and we'll reply within one business day. No obligation either way.